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Help Center

  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
  • Why do FAQs matter?
    FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

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GET IN TOUCH

If you have any questions, concerns, or need assistance with our products or services, our dedicated support team is here to help. Please reach out to us by sending an email to Support@ImperialWorkshop.com and we will make it a priority to respond to you as soon as possible.

 

Our support team operates from Monday to Friday, between 10 AM and 5 PM EST. Rest assured that we strive to provide timely and helpful responses to ensure your satisfaction. We aim to get back to you within 24 hours during the weekdays.

 

Your feedback is important to us, and we appreciate your patience and understanding. We are committed to resolving any issues you may encounter and providing the best possible support to enhance your experience with Imperial Workshop.

 

Thank you for choosing Imperial Workshop, and we look forward to assisting you!

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